Follow this checklist when you first set up franchisetech to make sure your till is ready for real use.
Add your business name and details in Settings
Add your product categories (e.g. Coffee, Food, Drinks)
Add at least a few products with prices and VAT rates
Set each product as available in POS if you want it to appear on the till
Add staff users and assign roles (cashier or manager)
Set up payment methods (Cash, Card, and any custom types you use)
Configure VAT rates if you sell items at different rates
Set up receipt preferences if you use a receipt printer
Choose your cash drawer mode — manual (default) or automatic if hardware is connected
Run a test sale and process a test refund to confirm everything works
Check reports after the test sale to confirm data appears correctly
Getting started
Cash drawer setup guide
There are two ways to use the cash drawer with franchisetech: manual mode (available for everyone) and automatic mode (beta, requires specific hardware).
Manual mode (all setups)
Manual mode works for all businesses with no hardware required
You open and close the drawer yourself — the app tracks cash in and cash out
Record each cash movement (cash in, cash out, opening float) through the POS
The expected cash total is calculated automatically from your movements
Simulation mode lets you test the cash workflow without a physical drawer
Automatic mode (beta — Windows only)
Requires: Windows PC (Windows 10 or newer)
Requires: LAN-connected ESC/POS receipt printer on TCP port 9100
Requires: The franchisetech Connector app installed on the till computer
The cash drawer connects to the receipt printer via an RJ11 cable
When a sale is completed, the Connector sends a drawer-open command to the printer
Diagnostics inside the app help identify connection and printing issues
iOS automatic drawer opening is not supported
Android automatic opening is not currently supported
Always test automatic mode before using it with customers
Getting started
Daily close checklist
Run through this at the end of each trading day to close correctly and keep your records clean.
Review today's sales report — total sales, transaction count, and payment method breakdown
Count the physical cash in the drawer
Compare counted cash to the expected cash figure in franchisetech
Record any cash movements you did not log during the day (cash out, float adjustments)
Check for any refunds or voids — confirm they were authorised and recorded correctly
Review staff activity if relevant — who processed transactions, refunds, or cash movements
Close the till session to lock in the day's records
Export or screenshot the Z-report / till closing summary for your records
Note any stock issues or product changes needed for tomorrow
Getting started
Staff permissions checklist
Set the right access levels for each team member before they start using franchisetech.
Cashier role
Access to POS register
Can process sales and receipts
Can apply pre-configured discounts
Can record customer details
Cannot access settings or financial configuration
Manager role
All cashier access
Can process refunds and voids
Can record cash in / cash out movements
Access to reports and transaction history
Can access settings if permitted by owner
Audit log visibility
Good practice: Assign the minimum permissions needed for each role. Review permissions periodically as your team changes.
Hardware & payments
Hardware compatibility checklist
Use this checklist to confirm your hardware is ready for a full franchisetech setup with automatic cash drawer support.
Printer accessible on the local network at a known IP address
Printer accepts connections on TCP port 9100
Cash drawer connected to the receipt printer via RJ11 cable
franchisetech Connector app installed and running on the till PC
Connector app configured with the correct printer IP address
Not supported
USB-only receipt printers (automatic opening not supported)
iOS devices (automatic hardware opening not supported)
Android automatic opening (not currently supported)
Bluetooth printers (not currently supported for automatic opening)
Note: All hardware setups should be tested before going live with customers. Use the simulation and diagnostics tools in Settings to verify your setup works correctly.
Industry guide
POS guide for cafés
franchisetech fits naturally into the rhythm of a café counter — fast order entry, cash and card tracking, and a clear end-of-day close.
Set up product categories: Hot Drinks, Cold Drinks, Food, Pastries
Add modifiers (e.g. milk type, size) as separate products or variants
Use the fast product grid to keep popular items in easy reach
Run cash and card split payments or separate them as different payment methods
Use the cash drawer workflow to manage your float each day
Check daily sales at close to see total revenue, best sellers, and cash balance
Track ingredients (milk, coffee beans, syrups) for stock visibility and recipe costing
Industry guide
POS guide for restaurants
For restaurants, franchisetech handles orders, payments, receipts, and end-of-day reporting in one clear system.
Organise products by meal type: Starters, Mains, Desserts, Drinks
Add customers to orders for tracking and receipt personalisation
Use receipts for customer copies and kitchen communication
Set cash and card as separate payment methods for accurate Z-report splits
Track recipe costs for your most popular dishes to protect your margins
Use the daily sales report to see covers, average spend, and best sellers
Assign staff to till sessions to track individual performance
Industry guide
POS guide for takeaways
Speed is everything in quick service. franchisetech keeps the checkout fast and gives you the cash controls you need.
Keep the product grid simple — group by meal type or by popular order combos
Add order notes to capture kitchen instructions per transaction
Use discounts for meal deals, loyalty offers, or end-of-day markdowns
Record cash in/out regularly during busy periods to keep your float accurate
Run refunds quickly without leaving the POS view
Use the close-of-day report to review takings across cash and card
Industry guide
POS guide for bakeries
Bakeries need speed at the counter, clear best-seller data, and good stock visibility for opening each day.
Organise products by bake: Bread, Pastries, Cakes, Drinks
Mark products as sold out quickly during the day when stock runs low
Use product performance reports to see which items sell fastest each morning
Track raw materials (flour, butter, eggs) to understand ingredient costs
Build recipes for your key products to see cost per unit and gross margin
Review opening stock each morning to plan production for the day
Industry guide
POS guide for food trucks
franchisetech runs as a PWA on any device, making it ideal for mobile setups with limited hardware.
Install franchisetech as a PWA on your phone or tablet for portable till access
Use manual cash drawer mode — no printer or hardware required
Keep the product list short and focused on your menu for the day
Use cash in/out to record your opening float and any change movements
Review your daily total at the end of each event
Export transaction records for accurate accounting after each event day
Industry guide
POS guide for retail shops
franchisetech handles the product catalogue, discounts, receipts, and daily reporting that retail shops need.
Add your full product range with categories (e.g. Clothing, Accessories, Gifts)
Set sale prices, standard prices, and apply discounts at the point of sale
Issue receipts for all transactions — important for refund and warranty management
Use staff permissions to control who can process refunds or access reports
Check the sales dashboard daily to see which product lines are performing
Use the import feature to upload large product catalogues from a spreadsheet
Industry guide
POS guide for salons & barbers
Salons and barbers sell a mix of services and retail products. franchisetech handles both in one simple checkout.
Add services as products (e.g. Haircut, Colour, Blowdry) with fixed prices
Add retail products (shampoo, styling products) in a separate category
Attach customer names to transactions for basic appointment tracking
Record which staff member completed each service for attribution
Use cash and card as separate payment methods for accurate daily reconciliation
Check end-of-day totals per staff member to understand individual performance
Industry guide
POS guide for franchises & multi-location operators
franchisetech supports multi-location businesses with consistent product setups, role-based staff access, and location-level reporting.
Create a separate workspace for each location with its own products and staff
Use a consistent product naming and category structure across all locations
Assign manager roles at each location to local team leads
Review each location's daily reports separately for performance comparison
Use the same payment method setup across all locations for consistent reporting
Export transaction data per location for consolidated accounting
Plan product updates centrally before pushing changes to individual locations
Frequently asked questions
Honest answers about how franchisetech works and what it requires.
What businesses is franchisetech built for?
franchisetech is built for cafés, restaurants, takeaways, bakeries, food trucks, retail shops, salons, barbers, and franchise operators. Any growing local business that needs a practical POS and clear daily records is a good fit.
Does franchisetech support cash drawers?
Yes. Manual cash drawer mode works for all businesses with no hardware needed — you manage cash manually and record movements through the app. Automatic drawer opening (triggered by sales) is a beta feature for Windows setups with a LAN receipt printer and the franchisetech Connector.
What hardware is needed for automatic cash drawer opening?
A Windows PC, a LAN-connected ESC/POS receipt printer (TCP port 9100), and the franchisetech Connector app installed on the till computer. The cash drawer connects to the receipt printer via RJ11. iOS and Android automatic opening are not currently supported.
Does franchisetech work on tablets?
Yes. The POS is a Progressive Web App (PWA) that works in any modern browser on tablet or desktop. Android tablet setups work well for the POS. iOS is functional but automatic hardware integration (cash drawer, receipt printer) is not supported on iOS.
Is franchisetech suitable for multiple locations?
Yes. Each location is a separate workspace with its own products, staff, till sessions, and reports. Owners can run consistent product catalogues and reporting across locations.
Can I track ingredients and calculate recipe margins?
Yes. Add ingredients as stock items, connect them to recipes, and franchisetech calculates cost per portion, gross margin percentage, and how many portions you can make from current stock.
Can I import my existing products?
Yes. Download a CSV template, fill in your products, and import them. Imports are supported for products, ingredients, suppliers, purchases, recipes, and customers.
Is manual cash drawer mode available for all businesses?
Yes. Manual mode is the default and requires no hardware. You open the drawer yourself and record cash in/out movements through the app at any time. Automatic opening is an optional add-on for supported hardware setups.
