Set up the loyalty program

Turn on the phone-based stamp card, configure the reward, and see regulars who haven't been back.

Settings6 steps

1
Enable the module
Open Settings → Integrations and find the Program de fidelizare card in the Marketplace. Click Activează. It's included in the Operations plan, and available as a paid add-on on Starter.
2
Configure the reward
Open Loyalty settings. Choose how many stamps earn a reward (3–20), pick Discount fix (a fixed lei amount off the total) or Produs gratuit (a free item, applied manually by the cashier), then set the thresholds for the regulars-at-risk panel — minimum visits and days of absence. Click Salvează.
3
Let customers self check-in with a QR code
On the same Loyalty settings page, a Cod QR de auto-înregistrare card shows a QR code unique to your business. Print it and put it at the till or on tables. A customer scans it, types their name and phone or email, and taps Înscrie-mă — they're added to your customer list immediately, no app or account needed on their end. Scanning again with the same phone or email won't create a duplicate entry.
4
How it works at checkout
In POS, select the customer as usual. A Fidelizare panel appears showing stamp progress. Every completed sale adds a stamp automatically — nothing extra for staff to do. Once the reward is ready, tap it to apply the discount; tap again to undo it before charging.
5
Look up a customer's stamps and orders
Open Customers and use the search box to find anyone by name, phone, or email. Click their name to see their current stamp progress and their recent orders — useful when a customer asks about their status outside of an active sale.
6
See who's drifting away
Also on Customers, the Clienți fideli care nu au mai venit panel lists regulars who used to visit often but haven't been seen recently, ranked by how much they've spent — useful for a personal follow-up.